Here is my Disney College Program Interview Cheat sheet. I was asked about 90% of the questions on this sheet except for the Merchandise questions. So, this was a solid interview cheat sheet for me.
I put this in a Word document, edited it to fit my needs, and printed the sheet out on the day of my Interview. The "Tips for Interview" part was for me personally. LOL! Most of these were my personal thoughts and answers. Majority of it came out very different that what I typed.
My interviewer was extremely nice and bubbly. The interview was 20 minutes long and she called 5 minutes before my schedule time. She spoke really fast, but at the same time, I didn't feel rushed.
Many people ask, "When do I request a location?". Well, at the end of every interview, the recruiter asks, "Do you have any questions for me?". That is YOUR moment!!!!! I don't know why there is so much confusion about when to ask! LOL!
Disney Questions
Recruiter’s
Name: ______________________________
TIPS
FOR THE INTERVIEW:
*
SMILE!! * TALK SLOWLY & CLEARLY * BE ENTHUSIASTIC * BE HAPPY
* DON'T SAY - “UM” just pause -
“LIKE” use for example - “Yeah” – yes or absolutely
NOTES
:
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Program
Questions
Why do you want to do the Walt Disney World
College Program?
No one can really answer this for you. Even though, I typed up the somewhat generic answer below to help arrange my thought, I ended up speaking from the heart.
My answer came out 10 times better, than what's on this cheat sheet because I was honest and really wanted my recruiter to know how I truly feel about the program. My recruiter ended up loving my honest and heartfelt answer!!
My Generic Answer: Ever since I completed my last program,
Disney has remained strong on my resume and I have been offered
many opportunities because of the DCP. Being a part of the DCP,
taught me independence and responsibility. I want truly want to
experience this amazing opportunity again. I enjoyed meeting new
people and improving my work skills, so to sum it up . . . I
honestly miss Disney!
What are you most looking forward to?
What does Disney mean to you?
What can you offer the company?
What would you look for in a CP applicant?
Good candidate for the Program?
How will the college program help you
professionally?
The college program will help me ___________________________________________. Mention your future plans, skills you will gain, connections that will be made, etc.
Are you willing to maintain the Disney
look?
Have you ever been to Disney
World/Disneyland? Did you like it and why?
Work
Related
Do you mind working outside in the Florida
heat or inside in cold air conditioning?
Would you rather work independently or in a
group setting? A slow or fast-paced environment?
How would you handle an emergency?
How would you handle a guest who doesn’t
speak English but clearly needs help?
Do you mind working mornings, evenings,
late nights, weekends, and holidays?
How would your coworkers describe you in 3
words?
How would you interact with guest? Make a
guest’s day?
To interact with guest, I would address
children as princess, pirates, and cowboys’ or address them by
the theme of my location or attraction. I would also speak with
anyone who has a pin for example “Happy Birthday!”, or “what
are you celebrating?” or “how is your first day in the park?”
I would also do water mickeys if in custodial, pin trading for
merchandise, suggest magical poses in character attendant, stickers
in attractions. I would also do hula hoop, trivia, balloons, games,
and other activities based on my role and location.
At which park or resort would you prefer to
work? (Tip: take a look at the location’s hours, attractions,
restaurants, shops, etc. before you make your selection.)
Roles
Related Questions
Character Attendant
Why Character Attendant?
How is _____________ in two parks at once?
Why can’t characters talk?
What would you do if a child being rough
with the character?
What does character integrity mean to you?
Character integrity means preserving the
magic. There is only one Mickey Mouse, saying things such as he doesn't go to the bathroom, but he is going to get have lunch
with Minnie or Buzz needs some batteries. Also, when outside of
work or off the clock it’s important to say you’re friends with
“Mulan” or “Goofy”.
What would you do if a child was afraid of
a character?
What would you tell guests if you had to
turn them away because a line was closed for the day?
Attractions
How do you feel speaking in front of large
groups?
Use school presentations for projects,any church or club functions, drama clubs or classes, public speaking classes . . . use anything.
What would you do if a 4 year old girl
wanted to ride Space Mountain but she was too short?
If a child is too short to ride, I would
apologize and tell them they are a little too short to ride this
ride but I can show them some awesome rides in the park that are
just as cool. I would then ask the parents for their map and then
mark or show them all the attractions the child can get on. I would
then give the children stickers or something cool to make them feel
better and encourage them to return when their taller.
If you were doing a task that was
repetitive (spiels), how would you keep yourself interested in it?
Merchandise
If a package of chips comes at $1.50 each,
and a guest wants 3, and gives you $10, how much change do you give
back?
What would you do if someone wanted an
item, and the shop was out of it?
I would apologize for not having the items in
stock. I would call down to the stockroom and ask them if the items
are available . . . if so I would have them send it up. If it’s
not available, I can tell them where to find it or possibly have it
ordered to their room or reserved. But an effort will definitely
made to find their requested item.
What would you do if a guest wanted a
specific item that you did not carry anywhere in your park?
I would tell them what park has the items or
refer them to Downtown Disney ‘s, World of Disney store, since they have many of the same items and it’s on of the biggest
Disney merchandise stores. Also, ask check if it’s online. Maybe
offer to reserve or order the item.
You will have to be able to pin trade with
customers, will you be comfortable with children touching your
lanyard and asking to trade?
If your phone is ringing, you are checking
a person out, and someone in the store needs help with an item…
what do you do first, second, and last?
Custodial
Have you ever had experience cleaning?
Are you allergic to any chemicals, cleaning
supplies, or latex?
Can you handle talking to multiple people
and multi-tasking?
Can you handle working outside for up to 8
hours a day?
Questions
for the Interviewer
Yes, can I request a park location at this
time.
Have you done the DCP before? How did you
like it? Where did you work?
Tell me about your Disney Career?
Do you have any magical moments or
experiences?
How do non-credit classes work with the
DCP? The most classes? How does it work with my work schedule?
Recommended? Did you take any Disney Classes?
What kind of qualities does Disney look for
in future CPs?
Can you explain the Disney Look?
Glasses black frame fine as well as
transition lenses?
When will I hear back about if I am
accepted or not?
Be prepared to
answers question, such as:
Tell me about a
time you were a team player?
Name a time when
you went out of you're way for a guest or made guest feel special?
How would you
handle an emergency?
Tell me about a
time when you had to handle an emergency? (I had this one!!)
Tell me about a
time when you had to deal with a difficult guest, co-worker or
manager?
Name something you
didn't like about your past jobs?
What are your
weaknesses and strengthens?
The recruiter may
ask, say, or word questions like this after you tell them about your
past experiences:
For example, my
interviewer noticed on my application, I went to China. She asked me,
“While you were in China, how did you communicate with people?”.
Instead of asking me, “How would you handle a guest that couldn't
speak English?”.
My interviewer even
asked me some questions twice but worded differently. Also, I may
have answered a question early on in the interview, but the
Interviewer will ask the questions anyway.
For example, when
she asked me to list my top 3 roles and why I chose those roles, I
mention Character Attendant and said I talked about my knowledge of
Character Integrity.
Later on, while
asking role specific questions, for Character Attendant, she asked
me, “What does Character Integrity mean to you?”. This happened more
than once during my interview.
